FAQs

Please note we do not dispatch orders over the weekend or on bank holidays.

United Kingdom

UK Standard Delivery - £3.99 (3-5 working days). 

UK Premium Delivery - £4.99 (1-2 working days).

UK Next Day Delivery - £6.99 (order By 4pm Mon-Thurs, Delivered on the next working day)

UK Saturday Delivery - £9.99 (order before 4pm on Friday). Delivery by DPD.

Free Premium Delivery on UK orders over £100 (1-2 working days).

Ireland & Europe 

No customs duties apply to orders shipped to Europe with a value of up to €150.

Ireland Standard Delivery - £4.99 (2-5 working days).

Ireland Express - £12.99 (1-2 working days)

Ireland Free Standard Delivery for orders over £100 (5-10 working days)

Europe Standard delivery - £9.99 (5-10 working days)

Europe Express delivery with DHL -  £12.99 (1-2 working days)

Europe Free Standard Delivery for orders over £100.

USA 

All US customs & Duties are included

Standard USA - £10.99 (6-9 working days) 

Express USA - £14.99 (2-4 working days)

International orders outside of EU

Please note that you are liable for any customs and duty charges.

Standard International shipping – £12.99 (5-14 working days)

Express International Shipping-  £15.99 (2-5 working Days)

You can view our Shipping & Delivery information here.

UAE orders only

Please note that you are liable for any customs and duty charges.

Standard International shipping – £14.99 (5-14 working days)

Express International Shipping-  £19.99 (2-5 working Days)

UK customers: You have 14 days from the date your parcel is delivered to send your return.

International customers (including europe & Ireland): You have 21 days from the delivery date to send your return.

Items returned outside of these timeframes will not be accepted, we reserve the right to refuse any returns not cooperating with our returns policy unless stated otherwise.

At Mars The Label, we understand that sometimes purchases don’t work out as expected. If you need to return an item, please review our policy and return process here

Yes, you may return your items in person to the below address:

MARS THE LABEL Unit 2, Building 2, Britannia Works, Folds Road, Bolton, BL1 2SE United Kingdom.

Our warehouse is open for returns Monday to Friday, 9:00am–5:00pm, excluding UK Bank Holidays.

Please note: You must still register your return using the UK returns link above before dropping it off.

Please contact our Customer Service team before returning your item: help@marsthelabel.com or using our contact form here

Our team will guide you through the next steps. Faulty items returned that have not been reported to customer service prior returning may be rejected.

We currently offer refunds or store credit only. We do not offer exchanges. If you would like to order a different size or style, please place a new order.

We try to dispatch orders as soon as possible, for this reason we can't amend an order once it is placed.

Once your return has arrived at our warehouse, please allow up to 14 days for your refund to be processed.

Yes, these parcels are usually liable for custom duties and local taxes. For US customers, any customs fees, import duties, taxes are included and there will be no additional charges. For EU customers, there are no customers charges below the value of €150.

If customs charges are unpaid, or a parcel is refused or unclaimed, local authorities may destroy or abandon the parcel. In these cases, no refund will be issued.

If the parcel is returned to us, we will refund the item(s) only. Shipping fees are non-refundable.

We accept all forms of credit and debit card payments, Apple Pay, Paypal, Klarna and Clearpay

Any new drops and restock dates will be announced on our Instagram page @marsthelabel

In the meantime, we recommend subscribing to the waiting list, so you get notified once the item is back in stock.
To do this, please select the size you want and then select “Notify me when available”.