FAQs

Please note we do not dispatch orders over the weekend or on Bank Holidays.

United Kingdom

UK Standard Delivery - £3.99 (3-5 working days). 

UK Premium Delivery - £4.99 (1-2 working days).

UK Next Day Delivery - £6.99 (order By 4pm Mon-Thurs, Delivered on the next working day)

UK Saturday Delivery - £9.99 (order before 4pm on Friday). Delivery by DPD.

Free Premium Delivery on UK orders over £100 (1-2 working days).

Ireland & Europe 

No customs duties apply to orders shipped to Europe with a value of up to €150.

Ireland Standard Delivery - £4.99 (2-5 working days).

Ireland Express - £12.99 (1-3 working days).

Ireland Free Standard Delivery for orders over £120.

Europe Standard delivery - £12.99 (5-10 working days)

Europe Express delivery -  £15.99 (1-5 working days)

USA 

All US customs & Duties are included

Standard USA - £10.99 (6-9 working days) 

Express USA - £14.99 (2-4 working days)

International orders outside of EU

Please note that you are liable for any customs and duty charges.

Standard International shipping – £12.99 (5-14 working days)

Express International Shipping-  £15.99 (2-5 working Days)

You can view our Shipping & Delivery information here.

UK customers: You have 14 days from the date your parcel is delivered to send your return.

International customers (including Ireland): You have 21 days from the delivery date to send your return.

Returns sent outside of these timeframes will not be accepted and may be returned back to you at an additional shipping cost.

1. Complete the return form (or include a handwritten note with your order details).
2. Repackage your items securely.
3. Purchase a return shipping label through your chosen courier.
4. Send your parcel to our return address.

Full instructions can be found in our Return Policy .

Yes, you may return your items in person to the below address-

MARS THE LABEL Unit 2, Building 2, Britannia Works, Folds Road, Bolton, BL1 2SE United Kingdom.

No. Customers must arrange their own return shipping label.

We strongly recommend using a reliable and trackable shipping service, as we cannot accept responsibility for returned parcels lost in transit.

MARS THE LABEL Unit 2, Building 2, Britannia Works, Folds Road, Bolton, BL1 2SE United Kingdom.

Yes. Customers are responsible for arranging and paying for their own return postage. We recommend using a tracked service as we cannot be responsible for lost returns.

Please contact our Customer Service team before returning your item: help@marsthelabel.com

Our team will guide you through the next steps. Faulty items returned that have not been reported to customer service prior returning may be rejected.

We currently offer refunds only. We do not offer exchanges. If you would like a different size or style, please place a new order.

We try to dispatch orders as soon as possible, for this reason we can't amend an order once it was placed.

Once your return has arrived at our warehouse, please allow up to 14 days for your refund to be processed.

Yes, these parcels are usually liable for custom duties and local taxes. For US customers, any customs fees, import duties, taxes are included and there will be no additional charges.

If customs charges are unpaid, or a parcel is refused or unclaimed, local authorities may destroy or abandon the parcel. In these cases, no refund will be issued.

If the parcel is returned to us, we will refund the item(s) only. Shipping fees are non-refundable.

We accept all forms of Credit Card payments.

Any new drops and restock dates will be announced on our Instagram page @marsthelabel.

In the meantime, we recommend subscribing to the waiting list, so you get notified once the item is back in stock as sizes may appear as we process returns.
To do this, please click on the size you want and then click on “Notify when available”.