FAQs
Points earned through purchases and referrals undergo a 14-day validation period. If you make a return, points for those items will be deducted.
After this period, the points will be available for you to use.
Points from purchases have a 14-day validation period, during which they will appear as 'pending' in your account.
If you return any items within the return window, points for those items will be deducted from your pending points.
You will not keep any points for returned items. Any points or vouchers used for an order that is returned will also be lost.
Your tier is determined by points earned after you join the A Mission Mars Loyalty Program. Purchases made before joining do not count towards your points.
Your Mars Loyalty Program subscription renews after 12 months of joining. At that time, your points and tier will reset.
If you've earned enough points, you'll stay in your current tier; otherwise, you'll move to a lower tier.
Don't worry, we'll remind you when your points are about to expire, so you don't miss out!
Tier advancement is based on your spending with Mars The Label over the last 12 months or since joining the Loyalty Program. Points are awarded for future purchases only.
However, Mars Elite is an invite-only tier, and our team is always scouting for new members...
As a member of the A Mission To Mars Loyalty Program, if you've shared your birthday with us, you'll receive an email with a unique code to use on your special day.
You can redeem points for percentage discount vouchers on your next order. Here are the point requirements for each discount:
350 points for 5%
700 points for 10%
1050 points for 15%
1400 points for 20%
The available discounts increase as you move up through the tiers:
Earth: 5%, 10%
Moon: 5%, 10%, 15%
Venus: 5%, 10%, 15%, 20%
Mars: 5%, 10%, 15%, 20%
No, you can only use one at a time. If you try to combine discounts, the first discount will be replaced by the second.
We suggest using the discount that gives you the most value based on your order.
You'll get your referral bonus if your friend makes a purchase of over £30 through your referral link.
Yes, after joining the A Mission To Mars Loyalty Program we will send you 10% off your first purchase. Make sure to check your inbox for the code.
You’ll then earn points on every purchase which can be redeemed for discounts.